Abstract

The present study examines the influence of training programmes and employee welfare measures on the performance of workers employed in the Nanded Division of Maharashtra State Road Transport Corporation (MSRTC). As a major public-sector transport undertaking catering to vast rural and semi-urban populations across Marathwada, MSRTC relies heavily on the efficiency, discipline, and service orientation of its frontline and supervisory staff. The research explores how systematically designed training inputs and a comprehensive welfare ecosystem together shape key performance indicators such as punctuality, safety compliance, job satisfaction, and quality of passenger service. The findings reveal that both training adequacy and welfare satisfaction are significantly and positively associated with employee performance. Technical and refresher training programmes are rated as the most impactful, while medical facilities and housing support are the most valued welfare components. Employees at urban depots report higher access to welfare infrastructure than those at rural outstations. The study concludes with practical recommendations for MSRTC management to strengthen training frequency, upgrade outstation welfare facilities, and create a systematic performance-linked recognition framework.

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